Posts Tagged ‘database’

Fix for “Vehicle details could not be found” on the DVLA vehicle lookup. Maybe…

Saturday, November 28th, 2015

dvla_not_found

Another random ‘how to’. I was recently trying to check what date my Ducati needed its road tax and MOT. I went to the DVLA Vehicle Check site at https://www.vehicleenquiry.service.gov.uk/, entered my reg and make (it auto completed “Ducati”) but received the following:

Vehicle details could not be found

Vehicle details could not be found as it has not been possible to locate the vehicle details, your enquiry cannot proceed and has been cancelled. If you want to check the vehicle record held by DVLA…

Tried another vehicle I own and it worked fine. It just didn’t like the Ducati for some reason. Decided to try a few other sites that seemed to refer to the same database. The MIB at least managed to tell me it was insured. It was a start.

Then I went to MyCarCheck.com at https://www.mycarcheck.com . It’s a paid service but the first step is free and just verifies they can locate the vehicle. On entering my reg number, it returned:

mycarcheck

We have information on our database regarding [REG NUM], a Ducati 748bip-98 (Motorcycle). Check before you buy. Choose a check to proceed.

The interesting bit was “a Ducati 748bip-98 (Motorcycle)”. It seems the DVLA have mashed up the make and the model in their ‘make’ field in their database. Where others just ride a Ducati, I seem to ride a Ducati 748bip-98. Snappy!

Back over the the DVLA site, I entered my reg and “Ducati 748bip-98” in to the make box and it worked!

If this is happening to you, you may want to give it a try.