Here’s the latest in the series of my “I fixed it and here’s how I did it” articles. This time it’s a Samsung RS21JGRS fridge freezer. The ice dispenser ‘flap’ came loose and stopped the ice coming out. Quick search on t’internet didn’t yeald much so in the spirit of sharing, here’s how it’s done. This is also the way to get to the water nozzle, change the face plate etc. and is relevant for most RS21 models I guess.

Have a look at the Samsung UK site here to see the sorts of Samsung fridge freezers it applies to…

Incidentally, this was the closest to an answer I found on  ukwhitegoods.co.uk:

You should also know I’m not a freezer engineer, this will mess with your warranty, I’m not liable for any damage or harm you cause etc. Use this as a guide, what you do with it is up to you. The photos below show the electricity being on… you should probably switch yours off! It only takes 10 mins or so to do the whole procedure, so nothing will defrost in that time. Remember, safety first kids!

Step 1: The freezer door of your fridge/freezer should look something like this… with water dispenser on left and ice on the right.

Step 2: First up, push the tip of the water tube backwards to release it from the plastic housing. It kinds pops out but don’t push it too far back, it’s just to release it.

Step 3: Use a blunt, fat screwdriver blade and insert it in any of the two slots under the main faceplate. It’s important the screwdriver (or other tool) isn’t too sharp or scratchy as it may mark the main fridge surface if it slips. Very gently but firmly, lever the panel outwards (pull screwdriver handle towards you). It should make a loud pop as the tabs let go. Try not to twist the screwdriver as this may cause small dents in the plastic. It’s a bit disconcerting at first but it does work.

Step 4: Work your war around. There are four on each side. See the image on step 6, the notches are there the ‘pops’ should happen.

Step 5: Wiggle the panel out. There is an electronic connector at the back with a clip holding it on. Lever up the clip and push the connector apart. This will separate the panel completely. Put it somewhere safe.

Step 6: Should look something like this…

Step 7: Undo the two (maybe three) screws holding the plastic panel in place and hinge it out as shown. You can unclip the wires if you like, but you really don’t have to with this technique.

Step 8: To get the panel out of the way, I taped it to the handle…

Step 9: The ice flap has a long hinge pivot on the left and a short on on the right. If you need to remove the flap, push the right side towards the left (or prise it with the big screwdriver you used earlier) to free the right-had pivot.

Step 10: Once free, pull it towards you a little and to the right to release the longer left pivot. Watch out for the little spring thing. Put your finger under it to stop it going ping. Be careful to pull the flap directly towards you once free, as the funny white lever on the left hand side needs to slip out of the hole without snagging.

Step 11: Flap removed…

Step 12: And finally: When you reassemble, you have to be careful to do three things at once while refitting the flat. First, put the funny lever on the left in the hole. Second, make sure the spring lever is pulled back and has some tension on it… and is to the left of the slight fin on the roof of the housing. Lastly, make sure the left pivot (the longer sire) goes in first. Once you have all three checked off, just push in the right side to engage the right pivot. Job done! Now assuming you’ve switched off the electricity, you may notice the strange lever on the left won’t go in the hone. This is the delay mechanism you hear after it dispenses ice. It will only release when there’s power and the microswitch on the panel has been activated (i.e. when it’s all back together again). If it stays out as pictured, just push it upwards to release the ratchet thing and the flap should pop back flush to seal the hole.

Parts: If you need to replace the flap, it looks like this…