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Complaints Procedure

We hope that you’ll never have reason to complain about any aspect of our services. However, if there is something that you’re not happy with, you should contact customer services first. We’ll try and solve your issue quickly where we can, but there may be times when it may take a while to sort out.

If you are not satisfied with the response from customer services, you can ask for us to reconsider the issue. You have the option to escalate your complaint to a director by using the complaints procedure below.

  1. Write a full description including any evidence of your complaint and send to, make sure to include your details and your order details.
  2. A director will reply to you within 28 days of receipt of your email.
  3. We may ask you for further information or if not needed be able to issue you with a final resolution.